Of the 320 billion, 176 billion are spam.
It is suggested that, on average, employees receive as many as 120 emails a day. In return, they send out 40 emails themselves.
This doesn’t include messages sent and received through LinkedIn, Slack, Teams, WhatsApp, etc.
The culture of Bring Your Own Device (BYOD) continually opens up new ways to communicate. While the real-time messenger streams are a more effective way to communicate, enterprises are losing valuable psycholinguistic data. With less than 66% of business professionals prefering email, and the growth of mobile device functionality, are we capturing all the data?
For example, with Millenials being at entirely at home with their mobile technologies, insights into client engagement are lost. Corporate CRMs only plugging into such email solutions as MS Outlook are only capturing part of the story.
Add to this, we have telephone conversations that can be digitally stored (Speech To Text) – but where does it go and what do you do with it? Are you able to pull all conversations into central (triangulation) points so that you are getting meaningful insights?
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