Litha Group is a European enterprise specialising in the development of relationship management technology – using conversational & psychology AI to create stronger human-computer interactions.

By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (source: Gartner Predicts, 2011).

Businesses spend $1.3 trillion on 265 billion customer service calls each year (source: IBM Watson, 2017).

By 2025, AI will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ (source: Servion Global Solutions, 2017).

Malt16 is the Relationship AI Engine developed by Litha Group comprising conversational AI and psychology AI capabilities
Conversational AI is a version of Artificial Intelligence that allows people to communicate in a natural way, regardless of method or channel of communication.
From a business perspective, your initial measurements will be based around how many customers you attract and keep.
Set deeper within this, do you consistently satisfy every query; build a relationship with the customer; and identify future trends through their insights?
Litha Group’s Conversational AI and Psychology AI helps you to develop proactive and personalised relationships.
Click here to read a little more about Litha Group and our Mission.
AI Solutions
Sales & Marketing
Many Chatbots work on the theory of decision trees - structured conversation paths to lead you to one of many prescribed answers. Litha chatbots are built on asking questions and building rapport to improve your sales efficiency.
Mental Wellbeing
Litha has developed Lyra - the world's first true AI Psychotherapist for people living with anxiety or mild-moderate depression. Build your own Mental Wellbeing Officer with Litha.
Human Orienters is a Psychological Placement tool - a highly proactive and engaged approach that goes beyond simple psychometrics.
Human Resources
Access a family of HR solutions including recruitment, performance development, employee experience, learning & development, and powerful occupational psychometrics.
Customer Experience
Transform your customer engagement with Litha. Handle all first-level support enquiries and, where appropriate, handover to a human colleague; deal with customer complaints through to a satisfactory conclusion; position your enterprise for cross-sales and up-seling.
Employee Experience
Deploy Litha as part of your Employee Experience Program as it proactively engages with your colleagues. Dynamically gauge employee sentiment and enter into conversations 24/7 as you gather key insights into cultural development.
Supplier Engagement
Build stronger relationships with your suppliers as you make your enterprise more accessible. Whether it is tracking an outstanding invoice, preparing new tender competitions, reviewing SLAs or more.
Analytics & Insights
Capture data from all sources; clean and standardise the data and convert it into information. Look at your new narratives from different perspectives as you capture new insights to apply back into the enterprise.
  • Communicate with major messaging platforms
  • Smart Assistants
  • Smart Speakers
  • 20+ Languages
  • Build proactive conversations
  • Integration with structured data sources
  • Psycholinguistic Platform
  • Machine Learning
  • 4 Levels of Analytics
  • Extensive Insights Library
  • Natural Language Processing
  • Natural Language Understanding
  • Natural Language Generation
  • Multi-Channel
  • Multi-Device
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