Litha Group specialises in Conversational AI – Artificial Intelligence that allows people to communicate in a natural way. As a standard, our technologies operate in both text and voice.
MALT16™ is our proprietary technology stack comprising Artificial Intelligence in the fields of Psychology, Context and Relationships. We help to create proactive and personalised relationships between organisations and customers.
Our work is in the creation of environment that help people to be more comfortable in talking to technology. The first applications of our Conversational AI include an AI Psychotherapist and next-generation organisational psychometrics.
We can already see a number of applications of our technology in such fields as customer service, employee services, sales & support and many more.
Click here to read a little more about Litha and our Mission.
By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (source: Gartner Predicts, 2011).
Businesses spend $1.3 trillion on 265 billion customer service calls each year (source: IBM Watson, 2017).
By 2025, AI will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ (source: Servion Global Solutions, 2017).
Work with Litha Group