By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (source: Gartner Predicts, 2011).

Businesses spend $1.3 trillion on 265 billion customer service calls each year (source: IBM Watson, 2017).

By 2025, AI will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ (source: Servion Global Solutions, 2017).

Malt16 is the Relationship AI Engine developed by Litha Group comprising conversational AI and psychology AI capabilities
Conversational AI is a version of Artificial Intelligence that allows people to communicate in a natural way, regardless of method or channel of communication.
From a business perspective, your initial measurements will be based around how many customers you attract and keep.
Set deeper within this, do you consistently satisfy every query; build a relationship with the customer; and identify future trends through their insights?
Litha Group’s Relationship AI, MALT16™ is the technology stack comprising Conversational AI and Psychology AI that will help you to develop proactive and personalised relationships.
Click here to read a little more about Litha Group and our Mission.

  • Communicate with major messaging platforms
  • Smart Assistants
  • Smart Speakers
  • 20+ Languages
  • Build proactive conversations
  • Integration with structured data sources
  • Psycholinguistic Platform
  • Machine Learning
  • 4 Levels of Analytics
  • Extensive Insights Library
  • Natural Language Processing
  • Natural Language Understanding
  • Natural Language Generation
  • Multi-Channel
  • Multi-Device
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