Homepage: Enterprise Relationship AI ~ Litha Group

Enterprise RELATIONSHIP AI

“DEPLOYING CONVERSATIONAL AI & PSYCHOLOGY AI AS WE BUILD MEANINGFUL CONNECTIONS”

Litha Group is a European enterprise specialising in the development of relationship management technology – using conversational & psychology AI to create stronger human-computer interactions.

By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (source: Gartner Predicts, 2011).

Businesses spend $1.3 trillion on 265 billion customer service calls each year (source: IBM Watson, 2017).

By 2025, AI will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ (source: Servion Global Solutions, 2017).

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Conversational AI is a version of Artificial Intelligence that allows people to communicate in a natural way, regardless of method or channel of communication.

From a business perspective, your initial measurements will be based around how many customers you attract and keep.

Set deeper within this, do you consistently satisfy every query; build a relationship with the customer; and identify future trends through their insights?

Litha Group’s Conversational AI and Psychology AI helps you to develop proactive and personalised relationships.

Click here to read a little more about Litha Group and our Mission.

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AI Solutions

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Sales & Marketing

Many Chatbots work on the theory of decision trees - structured conversation paths to lead you to one of many prescribed answers. Litha chatbots are built on asking questions and building rapport to improve your sales efficiency.

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Mental Wellbeing

Litha has developed Lyra - the world's first true AI Psychotherapist for people living with anxiety or mild-moderate depression. Build your own Mental Wellbeing Officer with Litha.

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Psychology

Human Orienters is a Psychological Placement tool - a highly proactive and engaged approach that goes beyond simple psychometrics.

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Human Resources

Access a family of HR solutions including recruitment, performance development, employee experience, learning & development, and powerful occupational psychometrics.

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Customer Experience

Transform your customer engagement with Litha. Handle all first-level support enquiries and, where appropriate, handover to a human colleague; deal with customer complaints through to a satisfactory conclusion; position your enterprise for cross-sales and up-seling.

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Employee Experience

Deploy Litha as part of your Employee Experience Program as it proactively engages with your colleagues. Dynamically gauge employee sentiment and enter into conversations 24/7 as you gather key insights into cultural development.

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Supplier Engagement

Build stronger relationships with your suppliers as you make your enterprise more accessible. Whether it is tracking an outstanding invoice, preparing new tender competitions, reviewing SLAs or more.

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Analytics & Insights

Capture data from all sources; clean and standardise the data and convert it into information. Look at your new narratives from different perspectives as you capture new insights to apply back into the enterprise.

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CONVERSATIONAL AI features

Communicate with major messaging platforms
Smart Assistants
Smart Speakers
20+ Languages
Build proactive conversations

Integration with structured data sources
Psycholinguistic Platform
Machine Learning
4 Levels of Analytics
Extensive Insights Library

Natural Language Processing
Natural Language Understanding
Natural Language Generation
Multi-Channel
Multi-Device