Homepage: Enterprise Relationship AI ~ Litha Group

“GO BEYOND CONNECTIONS”

By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (source: Gartner Predicts, 2011).

Businesses spend $1.3 trillion on 265 billion customer service calls each year (source: IBM Watson, 2017).

By 2025, AI will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ (source: Servion Global Solutions, 2017).

Conversational AI is a version of Artificial Intelligence that allows people to communicate in a natural way, regardless of method or channel of communication.

From a business perspective, your initial measurements will be based around how many customers you attract and keep.

Set deeper within this, do you consistently satisfy every query; build a relationship with the customer; and identify future trends through their insights?

Litha Group’s Relationship AI, MALT16™ is the technology stack comprising Conversational AI and Psychology AI that will help you to develop proactive and personalised relationships.

Click here to read a little more about Litha Group and our Mission.

Enterprise
Relationship
Management

Enterprise Relationship Management (ERM) is about making all interactions meaningful.

Beyond this, ERM ensures that the organisation is proactive in its communication as it strives to offer greater value to all stakeholders (e.g. customers, employees, suppliers).

Litha's platform brings together all aspects of your organisation into a central space designed to powerfully manage and understand your information.

Conversational AI
Psychology AI
Business Analytics

Welcome
to MALT16

Litha's Relationship AI, MALT16 comprises a wide range of leading-edge proprietary technologies for proactively and reactively engaging with users.

This is Litha's proprietary relationship engine that powers the answering of questions, building relationships and capturing information.

INTEGRATING OMNIDIRECTIONAL CONVERSATIONAL AI
WITH BUSINESS ANALYTICS & INSIGHTS

Relationship
Engine

Litha enables wide-ranging conversations, regardless of topic, device or channel.

Our Data Spine captures structured & unstructured data; cleans it; and feeds updates back into the originator sources.

All of this is informed by your own organisation rulebooks, policies and processes.

FORMING INSIGHTS FROM CONVERSATIONAL
AND DATA ANALYTICS

Delivering Return
on Investment

Speak to Litha

Incrementally build your Relationship Management capability by piloting one of our conversation agents:

- Virtual Customer Service Agents
- Virtual Mental Wellbeing Officer
- Virtual HR Officer

Steadily build your Enterprise Relationship Management with Litha - and start your journey today.

LITHA'S ERM

MALT16

RELATIONSHIP AI

DELIVERING ROI



CONVERSATIONAL AI features

Communicate with major messaging platforms
Smart Assistants
Smart Speakers
20+ Languages
Build proactive conversations

Integration with structured data sources
Psycholinguistic Platform
Machine Learning
4 Levels of Analytics
Extensive Insights Library

Natural Language Processing
Natural Language Understanding
Natural Language Generation
Multi-Channel
Multi-Device